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When you breathe life into concept

Whether your organization needs a natural born leader that can rally the troops towards the goals of your mission statement or that cataclysmic force to ensure smooth operation of you data center or help desk. Bring in the one person who can ensure the best performance of your service based organization. With a commanding presence and a fresh, forward thinking perspective, Alan Fulton becomes a valuable asset to your organization.

Why – Approximately 70 – 80 % of all jobs in America are based in some form of service industry. Those who can provide the BEST service to their customers (both internal and external) will reap the greatest benefits. These benefits are from customer loyalty and recognition as well as from employee retention for having a “positive based” workplace.

Throughout my career I have always sought the pieces that were not there to bring about a truly great experience for both the employee and the customer. When the work is only viewed as job then only a modicum of effort will be put in. If the work is attacked with a challenge and veracity of truly having a passion for what you do then there will be no limits on the capacity for greatness.

How – the following components MUST be combined:

Ø A computer background that hearkens back to the Timex Sinclair in 1982.

Ø A nearly lethal dose forward thinking service industry passion.

Ø Self discipline that would make a drill sergeant quiver.

Ø MENSA recognized and accepted analytical mindset.

Combine these and a few secret ingredient to create a weapons-grade leader suited for your organization.

The Data:

Personal: Alan J. Fulton

ajfulton@motivationalengineer.com

Career Experience:

03/06 – Present Checkfree Investing Newark, NJ

Senior Engineer / UNIX Systems Administrator – Disaster Preparedness and Recovery

Duties: Build and maintain numerous Unix servers in 3 Data Centers within the US. Day to daybackups and recoveries using multiple IBM3584 tape libraries. System installation using NIM servers and tcpip based system loading.

Configure and maintain multiple disk array subsystems using IBM Fastt technology.

System performance and tuning based on data analysis procured from various sar, nmon and topas outputs.

Data Center mapping for strategic utilization of environmental resources.

Provide oncall availability to the operations staff for emergency and various issues of a critical nature.

07/97-03/06 Party City Corp. Rockaway, NJ

UNIX Systems Administrator / Asst. Sup. Tech Support

Duties: Day to day operations over numerous large Unix systems running AIX and DG/UX as well as over 250 smaller servers running various levels of SCO Unix from 3.2v4.2 through 5.0.4. Scope of which includes maintenance, operation and expansion design and implementation as well as disaster recovery preparedness. Key in migration of applications and database across multiple platforms. Worked extensively in Point of Sale operations (Hardware & Software) from the Corporate Server side all the way down to the cash drawer. Supervised Technical Support Department and provided Level 3 Support to the over 500 stores in our retail chain. Facilitated the expansion of the entire chain by nearly 300 stores.

POS side migrations, upgrades and installations chainwide. This alone affects several thousand machines.

Working extensivley with our communications staff as it relates to Frame Relay and other forms of digital connectivity to our installations.

Special emphasis on technology assessment and procurement, including procurement, implementation and maintenance of IBM Regatta P670, IBM Shark Disk Subsystem, IBM 3584 LTO-2 Robotic Tape Library System. Also responsible for other many other IBM machine throughout the E-Series, H-Series and S-Series class of machines. Throughout my tenure this has include all AIX Versions from AIX 3.2.5 through AIX 5.3 (5L). Maintain legacy system on Data General AV-Series Machines using Clariion Technology Disk Subsystems.

Recently responsible for major migration to IBM’s newest flagship – The P-570 using Power 5 CPU’s and DLPARs ( Dynamic Logical Partitioning )

Responsible for design, implementation and maintenance of various polling packages for store communications via CA’s PollView Mlink as well as Century Software’s Term package. Key in rollout of EDI / AS2 packages for electronic ordering which offered the company substantial savings in time and money.

One of my key strengths is Crisis Management. Being able to assemble the necessary team to orchestrate and implement both short and long term solutions to a crisis in a timely fashion.

As a leader of an outstanding support team I am proud to be the one that provided the energy, synergy, creativity and senior level skillset that kept us at the top of the game – ALL THE TIME.

09/93-07/97 X.D.S. Inc. Flanders, N.J.

Technical Support / Software Development / Training / Installation

Duties: Install and support computer networks for leading auto parts resellers using Data General Equipment and customized P.O.S. Parts Handler software. Responsible for maintaining UNIX and AOS networked servers. Also to help implement the development and release of new related software, train end users, and author user's manual for software. Special emphasis on technology assessment and procurement.

Being a key member in this small organization allowed me to fulfill many roles as it relates to the entire software lifecycle. Beginning from application design though creation, implementation as well as post installation reevaluation. This put me in constant contact with the end consumer further solidifying customer awareness.

09/92-09/93 Hellyer Communications Indianapolis, IN

Manager – Paging Operations

Duties: Supervise all aspects of the largest paging agent in Indianapolis. This includes system maintenance, the distribution, order and repair of inventory, as well as general staff management.

Through proper anticipation and assessment of customer needs I was able to be first to implement the Alpha-Numeric Paging system for the agent in this market.

09/90-09/92 Bell Atlantic Paging Parsippany, N.J.

Senior Customer Service Representative

Duties: Supervise all customer service employees, handle payroll, all major accounts including agents and resellers. Implementation and maintenance of an Alphanumeric paging system.

As a leader in a service department that was part of an entire service industry I was able to realize the value and importance of great service and team building techniques. These skills allowed me to mold a team of vast individual dynamics that then went on to provide a superior level of service to both its internal and external customers.

AFFILIATIONS:

Member of MENSA - Local Chapter 181

SKILLS / ACHIEVEMENTS:

People – I motivate people, during day to day activities and in crisis situations.

CISCO Hub, Switch and Router Technologies
Microsoft Software Suite
Tivoli - TSM
BMC – SQLBacktrack

DOS – from beginning to current

Windows – from beginning to current

Data General OS’s – AOS-VS, VS-II, RDOS, DG/UX

IBM’s AIX versions 3.2.5 thru 5.3

Extensive ability in diagnosing server hardware and networks
Author-System Z Users Manual Rev. 1.1

Author-System Z Users Manual Rev. 1.0

Bell Atlantic Employee Excellence Award Winner

EDUCATION:

Attended: York College of Pa.; Major – Business Administration

Currently attending: County College of Morris, Randolph NJ

Thomas Edison State College (via online facilities)

As part of the relentless pursuit of education I continue education with various courses to enhance and refresh my skillset.